Política de cancelación

Subscriptions and pre-orders

Latched SHOP does not currently offer subscriptions, recurring deliveries, pre-orders, or any other deferred purchase option. Every order placed with us is a one-time purchase, charged once, at the price shown at checkout. Buying from us will never enrol you in a recurring charge.

If we introduce subscriptions or pre-orders in future, we will publish the full terms on this page — billing frequency, cancellation window, and exactly how to cancel — before any such option becomes available. You will always be told clearly at checkout before agreeing to a recurring charge.

Cancelling an order

If you need to cancel an order, email contact@latched.shop with your order number as soon as you can. We begin processing orders within 1–2 business days, so the sooner you reach us the better. If your order has not yet been sent for fulfilment, we will cancel it and refund you in full to your original payment method.

Once an order has been passed to our supplier or handed to a carrier we can no longer stop it, but you can still return it once it arrives. See our refund policy for how returns work.

Changing an order

If you spot a mistake in your order — wrong size, wrong colour, wrong address — email contact@latched.shop immediately. We will correct it if the order has not yet shipped.

Digital products

Digital products, such as the Breastfeeding & Postpartum Planner, are delivered by email immediately after purchase and cannot be cancelled once sent. If your download does not arrive or does not open, email contact@latched.shop and we will fix it or refund you.

Questions

Email contact@latched.shop and a real person will answer.