Shipping policy

Where we ship

We ship across the United States and to most international destinations. If your country isn't available at checkout, email us at contact@latched.shop and we'll tell you whether we can get it to you.

Processing time

Orders are processed within 1–2 business days. Orders placed on a weekend or holiday begin processing the next business day. You'll receive a confirmation email with tracking as soon as your order is on its way.

Delivery times and cost

Latched SHOP curates from a small number of vetted partner brands and suppliers, so delivery times vary depending on what you've ordered:

Items from our US partner brands typically arrive within 3–7 business days after processing. Shipping for these is calculated at checkout based on your address.

Items from our overseas suppliers ship free worldwide and typically arrive within 10–20 business days after processing.

Digital products, such as the Breastfeeding & Postpartum Planner, are delivered by email immediately after purchase. No shipping is required and no shipping is charged.

If your order contains items from more than one supplier, they may arrive in separate parcels on different days. You are never charged extra for a split shipment.

Tracking

Every physical order ships with tracking. You'll get the number by email when the parcel leaves the warehouse. It can take 24–48 hours for tracking to begin updating — that's normal and does not mean anything has gone wrong.

Delays

Delivery estimates are estimates, not guarantees. Weather, carrier backlogs, customs inspections and holiday volume can all add time. If your order is more than five business days past its estimated window, email contact@latched.shop with your order number and we'll chase it for you.

Damaged, missing, or wrong items

Please check your order as soon as it arrives. If anything is damaged, missing or not what you ordered, contact us at contact@latched.shop within 7 days of delivery with your order number and a photo, and we'll make it right. Don't send anything back before you hear from us — see our refund policy for how returns work.

International orders, duties and customs

International orders may be subject to import duties, taxes or customs fees charged by the destination country. These are set by your government, are not included in the price you paid us, and are the responsibility of the recipient. Customs processing can add time to delivery, and that time is outside our control.

Incorrect addresses

Please double-check your shipping address at checkout. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we'll contact you to arrange reshipment; reshipping costs may apply. If you spot a mistake straight after ordering, email us immediately at contact@latched.shop and we'll correct it if the order hasn't shipped.

Questions

Email contact@latched.shop and a real person will answer.